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Privacy Policy

Privacy Policy

We value your privacy. With this policy, we set out your privacy rights and how we collect, use, disclose, transfer, and store your personal data.

Terms we use in this policy

When we say “The Suggestor”, “we”, “our”, or “us”, we mean The Suggestor, which is the entity responsible for processing your personal data.

When we say “website” or “platform”, we mean all of The Suggestor’s websites and applications.

Third-party websites

Our platform contains links to other websites, but that doesn’t mean we endorse those websites. We encourage you to suggestions the privacy policies for these third-party websites because their procedures for collecting, handling, and processing personal data might be different from ours.

Because we operate as an open platform, whenever you submit a suggestions, both the suggestions itself and your The Suggestor profile become visible to any visitor to our platform. Visitors can view your country location and all the suggestions you’ve written by clicking on your profile, along with details such as the locations and products you’ve suggestionsed, and any product photos or videos you’ve uploaded. Likewise, if you’re a business user and choose to respond to a suggestions about your company, your response will also be publicly visible on our platform. Thus, it’s important to consider that depending on the information you provide in your The Suggestor profile and the username you select, your level of anonymity may vary.

Personal data encompasses any information that pertains to an identifiable individual. When you establish a user account with The Suggestor, draft a suggestions, set up a business account representing your company, or engage with our platform in any other manner, we may gather and process the following personal data concerning you:

  1. Contact Information: This includes your name, email address, or any other contact particulars you furnish to us intermittently.
  2. Device and Location Information: Details like your IP address, browser specifications (including browser type, language, and time zone), and location.
  3. User Account Information: Information such as your username, password, profile picture, location, and preferred language.
  4. Business Account Information: Details like your password, company name, domain, and any additional information you opt to include in your business profile.
  5. Usage and Profiling Information: This encompasses your browsing history on The Suggestor, interactions with our platform, and responses to emails we send you, including the duration spent on our site, features accessed, marketing emails opened, and links clicked.
  6. Suggestions and Rating Information: Pertinent data includes the business or product suggestionsed, suggestions content, star rating, product photos or videos (if provided), location of the suggestionsed business, dates of suggestions submission, edits, or deletions, and any reference numbers or order IDs associated with the suggestions.
  7. Suggestions Views, Likes, and Utility: Metrics such as the number of views and the perceived usefulness of your suggestions by others, along with information about your interactions with suggestions authored by others.
  8. Reports and Replies to Suggestions from Business Accounts: This involves your name, company details, reply content, reported suggestions details, reasons for reporting, and dates of reports.
  9. Verification Data: Information regarding the verification status of your user account or business domain, including the verification process details such as your name, document images, and expiry dates.
  10. Questions Asked on Business Websites: Details of questions posed, including business, product, question content, submission dates, and business responses.
  11. Data Provided via the “Find Suggestionser” Tool: Information disclosed to businesses using the tool, such as your full name, phone number, email address, and reference ID.
  12. Preferences Information: Your selected account preferences, including consents, newsletter subscriptions, and cookie preferences.
  13. Communication Information: Correspondence received from you, including suggestions notifications, feedback, help requests, and queries via email or other electronic means, along with associated metadata.
  14. Call Recordings: Records of inbound and outbound telephone calls for training, quality control, and compliance purposes, including any personal data disclosed during the calls.
  15. Information from Other Services, Including Social Networks: Data obtained when connecting your The Suggestor profile with social media profiles, comprising name, username, email address, and profile photo, subject to your privacy settings on the social network.

We advise against sharing sensitive personal documents or data, such as information revealing ethnicity, religious beliefs, or health information, about yourself or others.

The personal data we process is predominantly obtained directly from you when you furnish your details to establish an account with us or engage with our platform. This includes your interaction and usage data, such as your activities on our platform or responses to marketing emails, such as leaving suggestions or responding to suggestions.

Additionally, we may receive information about you from third parties. For instance, if you register for an account via Facebook, we automatically populate your account with the information provided by them. Likewise, businesses may provide us with your details, such as your name, email address, and reference numbers like order IDs, when they request us to send suggestions invitations on their behalf.

Furthermore, we generate or collect information from your device or computer automatically as you utilize our services. This encompasses details such as your IP address, location, device, and browser information, as well as your usage and interaction data with our platform or marketing communications.

If you’ve received suggestions invitations on The Suggestor from businesses utilizing our services or from us acting on their behalf, those businesses will serve as the data controllers accountable for those invitations and any related personal data. For inquiries concerning such invitations or to exercise your rights regarding the data used in that capacity, please reach out directly to the respective businesses, as we are unable to assist in this regard.

However, for all other personal data associated with our platform, including information provided during account creation, suggestions submissions, or replies, The Suggestor A/S acts as the data controller.

We may utilize your personal data for the following purposes:

  1. Providing our services to you, which includes displaying your suggestions, granting access to your user account and our platform, or providing access to your company’s business account and our website.
  2. Identifying you as a registered user when you log into our platform and upon revisiting our platform.
  3. Enhancing our platform and services.
  4. Responding to your inquiries and delivering customer service.
  5. Sending newsletters.
  6. Engaging in various internal business activities such as data analysis, audits, fraud monitoring and prevention, developing new products and services, improving or modifying our platform and services (including TrustBoxes), identifying usage trends, determining the effectiveness of our promotional campaigns, and operating and expanding our business activities.
  7. Training our staff and maintaining quality control to enhance the quality of our services.
  8. Exercising or complying with our legal rights or obligations in connection with legal claims, compliance, regulatory and auditing purposes, as required by law or compelled by a court order or regulatory body.

If you have a user account on The Suggestor, we may additionally utilize your personal data to:

  1. Verify the authenticity of your suggestions.
  2. Invite you to submit further suggestions.
  3. Relay messages from the businesses you reviewed or those that invited you to suggestions a service or product via our platform.
  4. Reach out to you if your suggestions is flagged by businesses or other users, and if necessary, request documentation to verify your suggestions or experience.
  5. Contact you via email to provide information about the visibility and usefulness of your suggestions, or to offer feedback regarding your user account or suggestions.
  6. Enforce our Terms & Conditions.

If you hold a business account representing your company on The Suggestor, we will also use your personal data to:

  1. Notify you about suggestions of your company or the products you offer.
  2. Verify the legitimacy of your responses to suggestions.
  3. Inform you when users provide feedback regarding your response to a suggestions or your report of a suggestions.
  4. Enforce our Terms & Conditions.

Additionally, we may employ the information for other purposes for which we provide specific notice at the time of collection.

Top of Form

We require to process your personal data to:

  1. Fulfill our contractual obligations with you or your company.
  2. Exercise and adhere to our own legal rights and obligations, operating an online suggestions platform in compliance with relevant legal regulations.
  3. Pursue legitimate business interests associated with managing our website and delivering services to you. When processing your personal data based on legitimate interests, we ensure that it is relevant, adequate, and limited to the intended purpose, while also ensuring that our legitimate interests do not unfairly infringe upon your rights and freedoms.
  4. Establish, exercise, or defend legal claims when necessary.

In circumstances where you have explicitly provided consent for us to process your personal data, such as subscribing to newsletters or accepting specific cookies on your device, you have the freedom to revoke your consent at any time. This can be done either through the provided functionality within the relevant product feature or by reaching out to us via the contact details provided (refer to ‘Contact us’ below). However, please note that we may retain the right to continue processing your information if it can be justified on other legal bases mentioned above.

You have the right to object to how we handle your personal data or request restrictions on the processing. For further details, please refer to ‘Your rights’ below.

Your personal data on The Suggestor:

We share your suggestions on our platform so that others can gain insight into your experiences with a particular business. When crafting a suggestions, fellow users of our platform will have visibility into your username, country location, all suggestions you’ve authored (including details about the businesses and products you’ve suggested, along with any accompanying photos or videos), and any other information you’ve opted to associate with your public profile. Additionally, they can discern whether you’ve found other suggestions “useful.”

It’s important to note that if you’ve opted to use your real name as your username, this choice could potentially reveal your identity. We advise exercising caution when determining which details to share on our platform, as the level of information provided may impact your anonymity.

If you link your account to a social network, certain details such as your profile picture, name, birth year, and approximate location will be gathered from your social media profile and utilized to identify you on our platform. Depending on your privacy settings and the extent of information accessible from the social network, users of our platform may leverage this data to identify the suggestions you’ve authored.

In instances where you’ve chosen to maintain anonymity by not using your real name as your The Suggestor username, it’s important to recognize that information sourced from social networks can potentially reveal your identity, either partially or entirely, thereby enabling identification of your authored suggestions.

Your personal data on The Suggestor when creating a business account on behalf of your company:

Upon establishing a business account representing your company, we will disclose pertinent details such as your company’s name, address, domain, country, and any other information you’ve elected to link with your company’s public profile.

We advise careful consideration when determining which information to disclose on the website, as the extent of information provided may impact the disclosure of personal data.

Furthermore, any additional information provided by you on the website, including your responses to user suggestions about your company, will also be accessible to other users of the website.

Your personal data shared with other services, websites, and businesses:

One of The Suggestor’s primary objectives is to amplify the visibility and accessibility of suggestions. Therefore, we authorize other services to showcase suggestions generated on our platform, including companies’ responses to suggestions posted on the website. This expands the potential audience and enhances consumers’ understanding of The Suggestor and its suggestions.

The categories of third-party services and companies permitted to display your suggestions alongside your public user profile (or, if you have a business account on The Suggestor, your responses to suggestions about your company) include:

  • Search engines, such as Google and Bing.
  • Businesses you’ve suggestionsed on The Suggestor.
  • Businesses that have invited you to suggestions a product.
  • Consumer portals and business portals, encompassing price comparison websites, shopping guides, etc.
  • Application partners and platforms, like Prestashop, Magento, Shopify, WooCommerce.
  • Other analogous websites where, as per The Suggestor’s assessment, it would be pertinent for users to seek out suggestions.
  • Social networks.

If you submit a suggestions on The Suggestor in response to an invitation from a business via our suggestions invitation services, that business will be able to correlate your suggestions with their invitation.

We do not share documentation you provide to verify your experience with the suggestionsed business. However, if you possess a reference number, order ID, or similar identifier, we may transmit that to the business unless you instruct us otherwise. Should you choose to furnish information while responding to a message sent by a suggestionsed business using the Find Suggestionser tool, this information will also be shared with the suggestionsed business.

Your personal data shared with data processors:

We share your personal data with selected third parties, including The Suggestor subsidiaries, other companies within the The Suggestor group, and companies collaborating with us to furnish our services (referred to as “data processors”). These third parties act as data processors for the personal data for which we are the data controller. We have established data processing agreements with these data processors, mandating them to adhere strictly to our instructions. By consenting to this policy, you authorize us to instruct the data processors to process data in accordance with this policy and for the purposes of utilizing the platform.

We conduct assessments to ensure that data processors have implemented reasonable technical and organizational measures to safeguard against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, misuse, or any other form of unauthorized processing, in compliance with data protection laws.

Certain data processors and third-party services may be situated in countries outside your own, potentially with differing or less stringent data protection standards. Nevertheless, we ensure that necessary safeguards are instituted to protect your data, regardless of location, in alignment with local laws. This is achieved through a combination of appropriate technical, organizational, and administrative security measures, bolstered by the implementation of requisite legal contracts to uphold these standards. For instance, we only transfer personal data of European users outside the European Economic Area where a European Commission-approved method of validating the transfer has been implemented.

Other disclosures:

In addition to the disclosures, we may share your personal data with the following parties and under the following circumstances:

To comply with applicable laws or to respond to claims, legal proceedings (including subpoenas and court orders), and requests from public or governmental authorities. To collaborate with regulatory bodies and governmental authorities during investigations or case referrals. To third parties to enforce our User Terms & Conditions, Guidelines for Suggestions, Business Terms & Conditions, and Guidelines for Businesses. To third parties to safeguard the operations of our company or our affiliates. To third parties to protect our rights, privacy, safety, or property, as well as those of our affiliates, yourself, or others. To third parties to pursue available remedies or mitigate damages that we may incur. To third parties to investigate, prevent, or address suspected or actual prohibited activities, such as fraud or misuse of our platform. To third parties in the event of any corporate restructuring, merger, acquisition, sale, joint venture, assignment, transfer, or other disposition of all or part of our business or assets (including in connection with bankruptcy or similar proceedings).

We only retain your data for as long as necessary or as required by law. The duration depends on the purpose for which it was collected and whether there’s a continuing legal basis (such as fulfilling a contract, legal obligations, or legitimate interests). Once we no longer have a valid reason to retain your data, we will either delete it or anonymize it to prevent identification. We handle data differently based on its use, but you can request deletion of your personal data at any time (refer to ‘Your rights’ below).

Personal data you provide, including suggestions, is retained as long as you have a The Suggestor account or as necessary to deliver our services. If you delete your account, we retain a log containing your name, email, and deletion date for three years. Certain information may be retained even after account deletion, as required by law or for compelling legitimate interests such as security, fraud prevention, legal compliance, and safeguarding our business interests.

Personal data received from companies using our automated suggestions invitation services on their behalf is retained for two years.

We utilize cookies and similar technologies to aid in delivering, optimizing, personalizing, and analyzing our services, as well as for advertising purposes.

Cookies, small text files stored on your computer or device via your web browser, are employed to collect information aligning with the purposes outlined in this policy. They capture details like preferences and settings to furnish you with the most consistent and relevant experience. Cookies also record data on experiments or improvements we may test, allowing us to gauge their effectiveness and track your usage of our services.

Our website’s cookies may be set by us, our collaborating third parties, or independent third parties such as advertisers.

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